Professional Services

Premium access to the WordPress developers you need, week-after-week, without all the paperwork.

Give your marketing team it's own technical firepower.

Most marketing teams have a real pain-point when it comes to updating their WordPress websites. Usually this stems from a lack of technical expertise, or wrestling with internal engineering teams for valuable resources.

We fit like a glove with marketers, speaking your language without all the tech jargon, becoming your dedicated-and-flexible WordPress advisors when you need us.

Flexible to match your business goals

Forget long-term contracts, with Mashbox everything is month-to-month, so can increase or decrease your developer hours to match your own marketing calendar and activities. Having a month with more updates than you expected? Not an issue. Just lets us know, and you can add more hours at the same rate.

How Professional Services Works

1. Pick your plan

Our professional service plans are geared towards growing businesses and start at 10 developer hours a month. Select a plan that best fits your usual expected needs or budget, and since we don't have any terms, you can adjust it as we work together.

2. Setting up for success

Your dedicated account manager is your company's direct line to Mashbox ensuring your requests are entered and prioritized. Our goal is to understand your priorities, tasks ahead, upcoming important dates, and ensure we are supporting those initiatives.

3. Create a request

New requests can be submitted through our customer portal, emailed directly to your account manager, or from discussions at your weekly stand-up. Your account manager will verify all of the required information is available and then it will be assigned to a team member.

4. Rinse & repeat

You can submit as many requests as you want in a month, our experts will address them in the order received. Your account manager will keep tabs on all of your requests and alert you if you are close to exceeding your hours.

All of our professional services plans include:

Developers On-demand

Access to expert WordPress developers to help with more complex items such as content layouts, themes, or integrations.

Content Updates

Keeping your website fresh and accurate is essential, but also time consuming. Let us knock those items off your checklist.

Website Monitoring

Nobody likes when a customer discovers a broken or unreachable website first. We will scan for unexpected visual changes.

Weekly Planning Stand-up

Our goal is to ensure a successful relationship, this means staying up-to-date on your priorities and requests week-over-week.

Performance Insights

Feel confident in your website with our weekly report card sent directly to your email with a clear picture of your website's health.

Maintenance & Security

WordPress is a constantly evolving website management tool, we keep your site up-to-date with the latest site, theme, and plugin versions.

Frequently asked questions

Content updates are tasks that include any type of textual, image, or functional update to the website that does not require a developer and/or designer to complete the task. Any materials, such as text content, images, links, and instructions will be provided by the customer. Examples of content updates would be creating a new blog post, updating a paragraph of text, disabling a popup window, or changing an employee headshot.

If a requested content update requires a developer, such as a new layout or function, Mashbox will inform the customer and will utilize any available on-demand developer hours.

Content updates are completed within 1 business day of submission, unless a specific date is provided. Tasks that require a developer, such as a new layout, are generally completed within 2 business days of submission.

Absolutely! Additional hours may be requested and are subject to availability. Your hourly rate would be equal to the rate outlined in your Professional Services agreement.

Each support plan is good for one production, or live,  website, you will need to purchase additional plans to support additional websites.

Any staging or development websites used in a workflow can be supported.

The Mashbox weekly report card consists of a series of five grades (from 0-100) for the most critical aspects of the website: performance, best practices, SEO, accessibility, and security. These grades are calculated utilizing several tools, plugins, and services to scan the WordPress website.

In addition, we include the average load time of the home page for a customer, the average completion time for the home page, and any theme/plugin updates for that week.

We also review any tasks that were completed for the week and any issues uncovered that need to be addressed.

Yes, to take advantage of our services, such as image optimization and nightly backups, we will need to install some plugins. These plugins are well-maintained and will not degrade the experience of your site and are available at no cost while you are subscribed to a monthly plan.

We may also recommend installing additional plugins for your site depending on where we can see improvement, and only recommend plugins that are well-established in the WordPress ecosystem. Additional plugins may have additional costs associated and would be discussed prior to installation.

Unlike the essential or premium plans, professional services is perfect for businesses that require more developer time and are looking for more pro-active support and advice in a more organic way. Professional services include monthly retainers for ten or more dedicated developer hours. Each professional services plan includes an account manager along with a weekly virtual stand-up to discuss the weeks priorities and roadblocks. In addition, we will review the website for possible improvements each quarter and offer suggestions on prioritizing tasks.

Please contact us for more information.

Unfortunately, We do not offer hosting ourselves, mainly because there are already platforms out there that do a much better job of it than we could.

Instead, we have two preferred hosts that we highly recommend: Pantheon and WP Engine. Both hosts offer robust platforms with features we believe are essential to any business, including multiple environments.

If required, we are happy to set up an account with either platform, and even manage billing as an add-on to your support plan.

Ready to get started?

Pick your WordPress support plan or schedule a 15-minute call today!