On-demand WordPress help for local businesses
Let our WordPress experts keep your website up-to-date and performing its best, letting you focus on more important things.
Professional WordPress help when you need it.
Today’s world is digital-first with your website being that initial—and sometimes only—impression you get with a customer. With Mashbox experts watching your website, you can be assured that you are giving your customers a professional experience no matter what device they are on.
What can Mashbox do for your business' website?
How easy is it?
1. Create a request
Log into our customer portal and submit whatever you need done for your website.
2. We're on it
Our team of experts will review for any additional questions then will assign it for completion.
3. Rinse & repeat
That's it! Keep submitting whatever requests you want. If a developer is required, we will deduct it from your hours.
From brick-and-mortar retailers to luxurious day spas and local event organizers, our WordPress experts can help you keep your website fresh and optimized for conversion.
Types of tasks we can help you get done:
All of our support plans include:
Maintenance & Security
We keep your site up-to-date with the latest site, theme, plugin versions, and let you know when it is time to renew.
Feel confident in your website with our weekly report card sent directly to your email with a clear picture of your website's health.
Prevent yourself from losing sleep and business from unexpected problems by letting us back up your data for emergencies.
Nobody likes when a customer discovers a broken or unreachable website first. We will scan for unexpected visual changes.
Access to expert WordPress developers to help with more complex items such as content layouts, themes, or customizations.
WordPress support plans
Budget-friendly plans to keep your website fresh, secure, and performing its best month-after-month.
Perfect for growing businesses and ecommerce websites.
Have a bigger project and need more developer hours?
Check out our professional services for premium access to dedicated experts.
Frequently asked questions
Content updates are tasks that include any type of textual, image, or functional update to the website that does not require a developer and/or designer to complete the task. Any materials, such as text content, images, links, and instructions will be provided by the customer. Examples of content updates would be creating a new blog post, updating a paragraph of text, disabling a popup window, or changing an employee headshot.
If a requested content update requires a developer, such as a new layout or function, Mashbox will inform the customer and will utilize any available on-demand developer hours.
Each support plan is good for one production, or live, website, you will need to purchase additional plans to support additional websites.
Any staging or development websites used in a workflow can be supported.
Absolutely! Additional hours may be requested and are subject to availability. If you are on our essential or premium plans than additional hours may be purchased at the rate of $150.00 per hour. If you are utilizing professional services, than the rate would be equal to the rate outlined in your agreement. Professional services customers may also pull forward up to 10% of the hours from the next month of service.
All of our plans are month-to-month terms, this allows us to provide you with the most flexibility. However, most of our customers end up working with us for years and we can offer discounts for annual prepayment.
Ready to get started?
Request your FREE website diagnostic report or sign up for a WordPress support plan today.